Delivery to the U.S. Orders shipped to the United States are not subject to Canadian taxes. However, like all orders that go through customs, they are subject to duties, American taxes, and customs fees. A bill for customs will be included in your package or will be sent by mail. The recipient (Buyer) will be responsible for these additional fees, duties and taxes, if any.

Note: To learn the amount of the fees to be paid, you must first contact the artist-painter Tamara Pierre-Louis before confirming your purchase online. This is to verify, in advance, the amount of the fees at the your customs office. We will then be able to provide you with an estimate by e-mail within 5 to 8 business days.

International delivery: All international deliveries will be shipped by air. The Buyer who wishes to discuss with the artist-painter Tamara Pierre-Louis delivery by boat can do so by checking the box of the shipping method “Contact the artist-painter Tamara Pierre-Louis to select another delivery method” before confirming his or her order. We strongly recommend, however, that you use delivery by air. Orders to international destinations are not subject to Canadian taxes. Nevertheless, since the orders go through customs, they are subject to importation taxes, foreign taxes, and duties. A bill for customs will be included in your package or will be sent by mail. The recipient (Buyer) will be responsible for these additional fees, duties, and taxes.

Note: To learn the amount of the fees to be paid, you must first contact the artist-painter Tamara Pierre-Louis before confirming your purchase online. This is to verify, in advance, the amount of the fees at your local customs office. We will then be able to provide you with an estimate by e-mail within 5 to 8 business days.

Delivery delay: If there is an excessive delay compared to the estimated delivery time, the Buyer (client) must report this delay to the artist-painter Tamara Pierre-Louis by e-mail. We will contact the carrier used for the delivery of the order to initiate an investigation. In some cases, the investigation may take up to 21 days. If the package is found during the investigation, it will be rerouted immediately to the address indicated on the package. If, however, the item is not found as a result of the investigation, the artist-painter Tamara Pierre-Louis rejects any responsibility for the increase in the delivery time because of the carrier, especially in case of lost items or strikes.

Delivery in Canada: 10 to 20 business days

Delivery in US:10 to 20 business days

international delivery : The delivery time may vary according to destination of the shipment. Please contact the artist-painter Tamara Pierre-Louis for more information.

Products Guarantee: The provisions of these terms and conditions do not preclude the Buyer from the legal guarantee that requires the professional seller to guarantee the item against the consequences of hidden defects in the item sold. The Buyer is expressly informed that the artist-painter Tamara Pierre-Louis is the creator (designer or producer) of these items in the sense of liability for defective or damaged items. More specifically, regarding the artworks, there is no guarantee of fabrication or labor. The Buyer understands that this is not an ordinary product that is mass-produced or made in a factory, and no user manual is provided with the product purchased.

The Buyer (client) has a deadline of 7 business days beginning on the date of receipt of the item to return the products ordered, for refund or exchange. If the deadline expires on a Saturday, Sunday, or holiday, it is extended to the next business day. The artist-painter Tamara Pierre-Louis must be notified of all returns using the contact methods mentioned in the “contact” section of the transactional website www.tamarapl.com, using the reference number indicated on the order. The shipping fees for the return of merchandise are the responsibility of the Buyer (client). All items must be returned to the artist-painter Tamara Pierre-Louis in absolutely perfect condition for resale, in their original state, well-wrapped, and with the invoice corresponding to the purchase. No refund will be issued for any product that is incomplete, marred, damaged, or whose original packaging is destroyed. The exercise of the right to withdrawal means that the Buyer will be given a refund within 30 days.

Postal address for returns: Artist-Painter Tamara Pierre-Louis: Mailing address (to be confirmed).

• Delivery to your location
• Pick-up at the gallery with appointment only: (free delivery): We offer to the Buyer the possibility to pick up his or her order in a location that will be predetermined in advance between both parties and that will be close to the residence of the artist-painter Tamara Pierre-Louis if applicable. If you choose this option at the time of order confirmation, the artist-painter Tamara Pierre-Louis will communicate with you rapidly by mail or by phone in order to set up the appointment when the order is ready. You must without a fault have a picture I.D. in order to pick up the package.  To know the status of your order, please contact the artist-painter Tamara Pierre-Louis directly.

Yes. Pick-up at the gallery with appointment only: (free delivery): We offer to the Buyer the option to pick up his or her order at a location that will be determined in advance by both parties and that will be near the address of the artist-painter Tamara Pierre-Louis, when applicable. If you choose this option at the time of order confirmation, the artist-painter Tamara Pierre-Louis will communicate with you promptly by e-mail or by phone in order to set up the appointment when the order is ready. You must, without fail, have a photo ID in order to pick up the package. To learn the status of your order, please contact the artist-painter Tamara Pierre-Louis directly.

The carrier will leave a box with the instructions for the next delivery dates. Normally the next day at the same hours. Please contact the carrier to indicate your hours of availability and any other special instructions.